Greenstone Mine is seeking an IT Systems Administrator to join our Team. Reporting to the IT Project Manager, the Systems Administrator is responsible for managing workstations, applications, network infrastructure, servers and ensuring IT Helpdesk tickets are addressed within the company Service Level framework. They will also be responsible for leading infrastructure related projects (server upgrades, networking architecture, etc.), performing research on new technologies, and making recommendations for implementation.

PRIMARY RESPONSIBILITIES MAY INCLUDE:

System Administration

• Administer various IT systems including Windows Server, Active Directory, Remote Desktop, SQL and Microsoft 365
• Manage VoIP infrastructure
• Ensure outsourced, hosted and/or managed solution providers adhere to agreed performance standards and policies by providing oversight and controls
• Provide suggestions for improvements based on discoveries made with a view to reducing recurring faults or improving the service provision
• Stay informed on new and emerging trends and technologies

Network Infrastructure

• Participate in the development, implementation, and improvement of IT infrastructure, operations and services deployed both on premise and on cloud
• Ensure IT-related systems and infrastructure are secure, available, reliable, and responsive through development, implementation and maintenance of procedures, processes, and solutions
• Maintain and update documentation of procedures, network diagrams and support processes

Helpdesk and Operations

• Responsible for the day-to-day delivery of support to the organization and act as the first point of contact on the IT Helpdesk
• Own all aspects of IT Service Management including but not limited to Asset, Incident, Request, Change and Release Management
• Ensure suitable and effective end-user training is established and maintained at all locations

Telecommunications

• Maintain, monitor, and troubleshoot radios and point to point equipment.

SKILLS AND COMPETENCIES

• Proficient in Helpdesk ticketing software
• Solid Networking skills (DNS, DHCP, TCP/IP, Firewalls, Switches & Access Points)
• Strong skills in management of Windows Server, VMware, Active Directory, SQL and Microsoft 365
• Good understanding of cloud computing environments (Microsoft Azure)
• Working knowledge of Voice platforms
• Experience with radios and points to point equipment an asset
• Energetic, goal oriented, detail conscious and methodical in their approach to projects
• Strong problem-solving and decision-making skills
• Good written and verbal communication skills and able to communicate effectively using various mediums while maintaining IT department’s commitment to customer excellence.
• Proficient in Microsoft Office suite (Word, Excel and Access)

EXPERIENCE, QUALIFICATIONS & EDUCATION

• Postsecondary education in Computer Science or similar education and equivalent work experience
• Minimum 3+ years of relevant work experience with a focus on network and system administration
• Experience in management of storage and data backup systems
• Exposure to Project Management methodologies (Waterfall/Agile)
• Familiar with relational database management systems including SQL server an asset
• IT Certification e.g., MCSE, MCSA, ITIL, CCNA, etc. an asset
• Previous experience in a start up is an asset
• Previous experience in a mining project environment is an asset.

LOCATION

• This position will be based in Geraldton, ON on a rotational basis.

Greenstone Mine provides company transportation from multiple pick-up point locations.

Greenstone Gold Mines is committed to inclusiveness, equity, and accessibility. We encourage all qualified candidates to apply. 

Accommodations are available on request for candidates taking part in all aspects of the selection process.