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Greenstone Mine - IT Technician

Greenstone Gold Mines L.P. is a 60/40 joint venture partnership between Equinox Gold and Orion Mine Finance Group formed for the purpose of the joint ownership and development of the Greenstone Gold Property including the Greenstone Mine located on a historical mine site in the Geraldton-Beardmore Greenstone belt in Ontario.  The Greenstone Mine is managed directly by a dynamic and experienced Owner’s team, with an estimated $1.5 Billion investment over the three-year construction and commissioning phase, and a 14-year operating life of mine.

 

Greenstone Mine is seeking an IT Technician to join our team. Reporting to the IT Manager, the IT Technician is responsible for ensuring IT Helpdesk tickets are addressed within the company Service Level framework, managing workstations, applications, networks, radio communication system and telecom equipment. They will also participate in infrastructure related projects (server upgrades, networking architecture, etc.), performing research on new technologies, and making recommendations for implementation.

 

PRIMARY RESPONSIBILITIES MAY INCLUDE:

 

Helpdesk and Operations

  • Responsible for the day-to-day delivery of support to the organization and act as the first point of contact on the IT Helpdesk.
  • Own all aspects of IT Service Management including but not limited to Asset, Incident, Request, Change and Release Management.
  • Ensure suitable and effective end-user training is established and maintained at all locations.

 

System Administration

  • Administer various IT systems including Windows Server, Active Directory, Remote Desktop, SQL and Microsoft 365.
  • Manage VoIP infrastructure.
  • Provide suggestions for improvements based on discoveries made with a view to reducing recurring faults or improving the service provision.
  • Stay informed on new and emerging trends and technologies.

 

Network Infrastructure

  • Participate in the development, implementation, and improvement of IT infrastructure, operations and services deployed both on premise and on cloud.
  • Ensure IT-related systems and infrastructure are secure, available, reliable, and responsive through development, implementation and maintenance of procedures, processes and solutions.
  • Maintain and update documentation of procedures, network diagrams and support processes.

 

Telecommunications

  • Maintain, monitor and troubleshoot radios and point to point equipment.

 

SKILLS AND COMPETENCIES

  • Proficient in Helpdesk ticketing software
  • Solid Networking skills (DNS, DHCP, TCP/IP, Firewalls, Switches & Access Points)
  • Strong skills in management of Windows Server, Active Directory, and Microsoft 365
  • Good understanding of cloud computing environments (Microsoft Azure)
  • Working knowledge of Voice platforms
  • Experience with radios and points to point equipment an asset
  • Energetic, goal oriented, detail conscious and methodical in their approach to projects
  • Strong problem-solving and decision-making skills
  • Good written and verbal communication skills and able to communicate effectively using various mediums while maintaining IT department’s commitment to customer excellence.
  • Proficient in Microsoft Office suite (Word, Excel and Access)

 

EXPERIENCE, QUALIFICATIONS AND EDUCATION

  • Postsecondary education in Computer Science or similar education and equivalent work experience
  • Minimum 3+ years of relevant work experience with a focus on network and system administration
  • Experience in management of storage and data backup systems
  • Familiar with relational database management systems including SQL server an asset
  • IT Certification e.g., MCSE, MCSA, ITIL, CCNA, etc. an asset
  • Previous experience in a mining environment is an asset

 

LOCATION

  • This position will be based in Geraldton, Ontario on a rotational basis.

 

HOW TO APPLY

To submit your resume please visit www.greenstonegoldmines.com/careers.


We thank all candidates for their applications, however, only those selected for an interview will be contacted. 
Greenstone Gold Mines is committed to inclusiveness, equity, and accessibility. We encourage all qualified candidates to apply. 
Accommodations are available on request for candidates taking part in all aspects of the selection process.